Terms & Conditions

OUR RETURNS POLICY

Welcome to the ‘vermillionfx.com’ website (the ‘website’). This website is owned and operated by Vermillion FX Ltd (‘Vermillion FX’, ‘VFX’ or ‘us’ or ‘we’). Registered office: 22-24 Fairoak Road, Cardiff, CF24 4PY, Registered number: 10427691 (England and Wales), VAT number: 252990386

. If you want to ask us anything about these terms & conditions or have any comments on or about our website, please email our customer services team at hello@@vermillionfx.com.

These terms & conditions incorporate our privacy policy and set out the basis on which you can visit and use the Vermillion FX website. Please read them carefully as they contain important information.

Ownership of Rights
Pricing Policy
Accuracy of Content
Legally Binding Contract
Complaints
Privacy Policy

TERMS

OWNERSHIP OF RIGHTS

All rights, including copyright, in this website are owned by or licensed to Vermillion FX. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

PRICING POLICY

We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on this website. All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the merchandise ordered plus VAT at the current rate and delivery charges as set out in the delivery options section of this website.

In line with our pricing policy, all prices include UK VAT at the current 2017 rate of 20% (where applicable).

ACCURACY OF CONTENT

The packaging may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, Vermillion FX disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.

LEGALLY BINDING CONTRACT

Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

COMPLAINTS

Vermillion FX is committed to providing quality service to our customers and we hope that you’re pleased with any purchase you’ve made or service you’ve received from us, and that you’ll never have reason to complain, but if there is something you’re unsatisfied with, we’d like you to tell the relevant VFX team about it. All feedback is taken seriously, as it presents us with an opportunity to put things right and improve our standards.

 

Please call us on the Customer Services number 02922 362094 or email hello@vermillionfx.com.

If your complaint relates to an item purchased in one of our stockists’ stores or an experience there, please call the relevant store directly and ask to speak to the manager who will happily assist you and attempt to resolve the issue. If you call us, we’ll attempt to resolve your complaint while you’re on the phone. If this isn’t possible, we will agree a course of action with you and a timeline. If you email us, we aim to acknowledge, investigate and resolve all complaints within two working days of receipt. If you write to us we will endeavour to respond to all letters within 14 working days of receipt.

For all purchase related complaints please be sure to provide full details including receipt information or order reference number, your full name and address, contact details in order for us to assist you as quickly as possible.

PRIVACY POLICY

Vermillion FX values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part. You will be asked to register if you would like to use some of the services and features we offer on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in ‘my account’. You can access ‘my account’ directly to amend any personal details, for example if you change your address. If you wish to place an order on our website you will also be required to provide credit or debit card details.

We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. When you give us information, it may be used for:

  • Administration Of Our Site:
  • The information you give us is necessary to enable us to fulfil your order, make sure it is delivered correctly and to maintain your account.
  • Customer Service:
  • We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.
  • Direct Marketing:
  • We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email, post or telephone.
  • You will not be sent any unsolicited material unless you indicate that you want to receive details about products, offers and events etc. when you register. We do not provide your personal details to other companies or individuals for their marketing purposes unless you have indicated when you registered that you wish to receive information about other companies products, offers and services. From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this website. Examples of these functions would include the processing of data to process your order and maintain your account including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data, etc. These companies or individuals may be provided with access to your personal details in order to fulfil their function but may not use such information for any other purpose.
  • Cookies:
  • We use cookies on our site to provide a better user experience.
    • Order Processing Cookies – The Vermillion FX online ordering system uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access uk.spacenk.com and log into your account with your user name and password. We will not use cookies without your prior consent so you have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your Vermillion FX account. Our cookies do not remember your credit card details. You may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript you will not be able to use this website. You can alter your cookie and JavaScript settings in your browser’s preferences which is usually found in the Edit menu.
    • Site Analytics Cookies – We use analytic cookies on our site to better understand how our customers are using our site so we can continually improve and optimise.
  • Data Protection:
    • Vermillion FX complies with and is registered under the Data Protection Act. You may see the personal data that we hold on you by sending a £10 fee and a written request to:

Managing Director
Vermillion FX Ltd
22-24 Fairoak Road
Cardiff
CF24 4PY

Vermillion FX is committed to protecting the information we collect from you, which we use to enhance your experience of using our site and to provide you with the merchandise and services you request from us. The above section of our terms & conditions comprises our privacy policy and enables you to understand how we retain and use your personal information. You can at any time change and update the information you have provided by logging into ‘my account’.

LEAVING A REVIEW

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Vermillion FX (the “CRR Service”). To the extent of any conflict between Vermillion FX’s Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service. By submitting any content to Vermillion FX, you represent and warrant that: • you are the sole author and owner of the intellectual property rights thereto; • all “moral rights” that you may have in such content have been voluntarily waived by you; • all content that you post is accurate; • you are at least 13 years old; • use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity. You further agree and warrant that you shall not submit any content: • that is known by you to be false, inaccurate or misleading; • that infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); • that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation; • for which you were compensated or granted any consideration by any third party; • that includes any information that references other websites, addresses, email addresses, contact information or phone numbers; • that contains any computer viruses, worms or other potentially damaging computer programs or files. You agree to indemnify and hold Vermillion FX (and its officers, directors, agents, subsidiaries, joint ventures, employees, stockists and third-party service providers), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys’ fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party. For any content that you submit, you grant Vermillion FX a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. All content that you submit may be used at Vermillion FX ‘s sole discretion. Vermillion FX reserves the right to change, condense or delete any content on Vermillion FX website that Vermillion FX deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Vermillion FX does not guarantee that you will have any recourse through Vermillion FX to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Vermillion FX reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Vermillion FX, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Vermillion FX, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees. By submitting your email address in connection with your rating and review, you agree that Vermillion FX and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

DAMAGE TO YOUR COMPUTER

Vermillion FX makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Vermillion FX will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

LIMITATION OF LIABILITY

Vermillion FX makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable. To the fullest extent permissible Vermillion FX will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of our website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond Vermillion FX ‘s reasonable control. Furthermore, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website and in no event shall our maximum aggregate liability exceed one hundred pounds sterling.

EXCLUSIONS OF LIABILITY

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Vermillion FX or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by English law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

SUBMISSION OF INFORMATION

If you wish to contact us to complain about any matter in regard to the merchandise, please email us at hello@vermillionfx.com